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src="static/image/common/online_member.gif" /> <em id="authorposton149">发表于 2019-3-2 14:16:48</em> <span class="pipe">|</span> <a href="http://www.cqlt.net/forum.php?mod=viewthread&tid=149&page=1&authorid=27" rel="nofollow">只看该作者</a> <span class="none"><img src="template/zhikai_n5chengshiv7/images/arw_r.gif" class="vm" alt="回帖奖励" /></span> <span class="pipe show">|</span><a href="http://www.cqlt.net/forum.php?mod=viewthread&tid=149&extra=page%3D1&ordertype=1" class="show">倒序浏览</a> <span class="pipe show">|</span><a href="javascript:;" onclick="readmode($('thread_subject').innerHTML, 149);" class="show">阅读模式</a> </div> </div> </div><div class="pct"><style type="text/css">.pcb{margin-right:0}</style><div class="pcb"> <div class="t_fsz"> <table cellspacing="0" cellpadding="0"><tr><td class="t_f" id="postmessage_149"> <p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">从今天开始，重庆市餐饮住宿行业有了行为规范。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">经过各行业协会半年多的调研、编制，3月1日，重庆市商务委发布《重庆市餐饮业服务质量规范》以下简称《餐饮业服务规范》和《重庆市住宿业服务质量规范》以下简称《住宿业服务质量规范》并开始试行，5月开始正式施行。</font></font></font></p><br /> <p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px"><strong>100余万住宿餐饮从业大军</strong></font></font></font></p><br /> <p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">来自重庆市商务委的信息显示，目前全市住宿餐饮经营单位10万余家，吸纳就业人员100余万人，占全市商贸服务业从业人员的比重为26%，是非农行业中吸纳就业人数最多、贡献最大的行业之一。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">国家级绿色饭店逐年增加，截至2018年12月，重庆市国家级绿色饭店企业达65家，其中:五叶级28家、四叶级26家，我市国家级绿色饭店企业在行业中起到了发展引领作用。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">住宿餐饮业人才建设不断强化。目前，全市有国家特级厨师、一级厨师、服务大师（住宿）1000余人，中国烹饪（服务）大师（名师）、中华名厨100余名。</font></font></font></p><br /> <p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px"><strong>外卖、网络订单，差评处理有了标准</strong></font></font></font></p><br /> <p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">《餐饮业服务规范》对餐饮业服务质量总体要求，职业道德礼仪、服务质量规范、清洁卫生要求、订餐和外卖、投诉处理服务、差评处理服务等方面做了系统而准确的描述。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">其中外卖、网络订单、差评处理、光盘行动4项为我市独创。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">比如对投诉及差评处理，要求专人负责处理投诉调查核实情况。积极面对顾客提出的问题，及时回复处理，主动道歉并承认错误，必要时提供一些额外服务或承诺补偿，并表达完善店铺服务的决心。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px"><strong>酒店清洁用毛巾要颜色功能分类</strong></font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">《住宿业服务质量规范》对住宿业服务质量总体要求，职业道德礼仪、岗位服务质量规范、设施设备安装使用规范、清洁卫生要求和安全保安等方面做了系统而准确的描述。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">有清洁用毛巾分类、鼓励增加人工智能服务、提供自助服务设施等全国首创标准。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">比如，前段时间闹得沸沸扬扬的酒店一根毛巾抹到底问题，该规范里也明确要求清洁用毛巾要分类。</font></font></font></p><p style="line-height:nullpx;text-indent:2em;text-align:left"><font style="color:rgb(0, 0, 0)"><font face="&quot"><font style="font-size:16px">规范要求酒店住宿企业用有标记的毛球洗马桶、厕板和盖板、出水口、入水口，厕内壁和底座；用红色专用抹布抹坐厕及其水箱；用蓝色专用的抹地布抹净卫生间的地面。</font></font></font></p><br /> </td></tr></table> </div> <div id="comment_149" class="cm"> </div> <div id="post_rate_div_149"></div> </div> </div> </td></tr> <tr><td class="plc plm"> <div id="p_btn" class="mtw mbm hm cl"> <a href="http://www.cqlt.net/home.php?mod=spacecp&ac=favorite&type=thread&id=149&formhash=2f583da0" id="k_favorite" onclick="showWindow(this.id, this.href, 'get', 0);" onmouseover="this.title = $('favoritenumber').innerHTML + ' 人收藏'" title="收藏本帖"><i><img src="template/zhikai_n5chengshiv7/images/fav.gif" alt="收藏" />收藏<span id="favoritenumber" 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